Registered Address:
24 Tros Yr Afon, Llangoed, Ynys Mon, LL58 8AT
Legal Notice
Our terms and conditions comply with the UK Consumer Protection (Distance Selling) Regulations 2000 and the Consumer Protection (Distance Selling) (Amendment) Regulations 2005, and are designed to ensure that all of our customers can shop easily and with confidence when purchasing from Liefde Limited. The use of this site indicates your acceptance of these terms and conditions. You must be at least 18 years of age to purchase on-line.
Terms of Use and Conditions of Sale
1. Description of our business and Contact Points. Liefde Limited operates a UK Consumer Portal. www.liefde.co.uk. Our Trading Address is: Liefde Ltd, Hew Hey, Hazel Lane, Rudgeway, Bristol, BS35 3QW, UNITED KINGDOM. Our Telephone Number is: +44 (0) 1454 413726, Our E-mail address is: mamaflage@liefde.co.uk.
2. Disclaimer. By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. The www.liefde.co.uk website is provided solely for your personal use. You may not use this website for any commercial purpose, other than to effect purchases from Liefde Limited. NB: Corporate/Trade Customers wishing to make purchases should refer mamaflage@liefde.co.uk.
3. Hyperlinks. From time to time the Liefde Limited Web site, www.liefde.co.uk may contain hyperlinks to Web sites operated by other parties. Such hyperlinks are provided for your reference only. We do not control such Web sites and are not responsible for their contents. Our inclusion of hyperlinks to such Web sites does not imply any endorsement of the material on such Web sites. Back to top
4. Copyright. All website design, text, images and graphics and the selection and arrangement thereof on our website(s), is the copyright of Liefde Limited. Permission is granted to electronically copy and to print portions of our website(s) for the sole purpose of placing an order with Liefde Limited or to use our website(s) as a shopping resource. Any other use of materials on our website(s), including reproduction for purposes other than those noted above, modification, distribution or republication any part of it without the prior written permission of Liefde Limited is strictly prohibited. Back to top
5. Ownership of goods. The Artist; Designer; Producer/Manufacturer featured on the Liefde Limited Web Site, www.liefde.co.uk, has title to, and owns, the goods until Property passes to the Buyer in accordance with these Terms and Conditions of Sale. Back to top
6. Online Shopping. We have taken care to present the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details. Back to top
7. Acceptance of your Order. Liefde Limited must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received, and cleared, Liefde Limited will confirm to you that your order has been accepted by either sending an email to you at the email address you provide in your order form, or your preferred means of contact indicated at the time of your order. The process of Liefde Limited accepting your order brings into existence a legally binding contract between us. We process your payment for your order before arranging for dispatch of the goods to the delivery address given by you at the time you placed the order. If for any reason we are unable to process your payment or complete the order acceptance process we will try to contact you to inform you that we have not accepted your order, or that we have cancelled your order. We do not have to give reasons for not accepting your order or cancelling your order, however, we will usually indicate the grounds for refusal if requested to do so. Back to top
8. Price. The price payable for the goods will be that set out on the website when the Order is placed with Liefde Limited and will be inclusive of packaging and when applicable, WILL INCLUDE UK VAT at the prevailing UK Vat Rate as appropriate. The Delivery Charge payable will also be shown and when applicable, WILL INCLUDE UK VAT at the prevailing UK Vat Rate as appropriate. NB: Corporate/Trade/Vat Registered Customers based in the European Community (EC) and/or Customers based outside the EC who wish to make purchases should email mamaflage@liefde.co.uk. Back to top
9. Order Cancellation. If you wish to cancel your order please contact Liefde Limited, Customer Services by: Calling +44(0)1454 413726 between 9am to 5pm Monday to Friday. Returning your acknowledgement E-mail to us stating your intention to cancel the order It may not always be possible to stop an order from being dispatched, as we endeavour to process orders immediately. If your order has already been dispatched please contact us on receipt and we will advise you how to return the goods to us. Please note that your right to return goods does not apply to certain products. Further details are set out in our Returns Policy. Where your order is returned to us within 7 working days of delivery, or you notify us in writing or by email of your wish to cancel your order within this period, the cost of your order and your original postage and packing charge will be reimbursed in full. Back to top
9.1 UK Consumer Protection (Distance Selling) Regulations. Under the UK Consumer Protection (Distance Selling) Regulations 2000, and the Consumer Protection (Distance Selling) (Amendment) Regulations 2005, the Buyer has a separate right of cancellation during a "cooling off" period. If you wish to cancel your Order under this provision, you have seven clear working days to let us know - the seven days start from when the goods are first delivered. You should E-mail us at mamaflage@liefde.co.uk and we will let you know how to proceed. You must take care of the goods whilst they are in your possession and return them to us at your own expense. A full credit for the purchase cost of the goods will be given (not including outward and inward postage and packing). To receive the refund, the goods and packaging should be in undamaged condition, and the goods or artwork(s) returned in the same condition that they were delivered to you. Note: You will not be able to cancel your order, or ask for a refund if you have had delivery of the goods for more than 30 days. These conditions do not affect your consumer, or statutory rights. Back to top
10. Payment Methods. We currently accept payment through googlecheckout. including a cheque drawn on a UK bank account. Back to top
11. Product Availability / Information. Our Web Site features products that have been carefully selected and once an item is sold it may be taken off the website and the same or similar items may not be made available again. If an item that you order is not available, subject to a delay, or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. Substitutions will only be made with the Buyer's prior consent. Back to top
12. Delivery. Back to top
12.1 Conditions Applicable to all Deliveries. Liefde Limited shall arrange for the carriage of the Goods to the Delivery Address and shall be entitled to deliver the Goods on any weekday during normal working hours after the period for delivery has commenced. Please allow 14 days for delivery of products you have purchased but note that whilst every effort is made to deliver Goods on the dates or within the periods specified by Liefde Limited, any delivery date or dates which may be quoted verbally or in writing are estimates only. Liefde Limited shall not be liable for failure to deliver by such date or dates, or for any damage or loss arising directly or indirectly out of delay in delivery. Any additional costs of carriage and any insurance which the Buyer reasonably directs Liefde Limited to incur over and above those covered by the Price shall be reimbursed by the Buyer without any set-off or withholding whatever and shall be due on the date for payment of the Price. The Buyer will ensure that at the Delivery Address there is the adequate and appropriate personnel and equipment for taking delivery of the Goods and that, where appropriate, the Buyer's Agent has been properly instructed. If for any reason the Buyer or Buyer's Agent will not accept delivery of any of the Goods, or Liefde Limited is unable to deliver the Goods on time because the Buyer or Buyer's Agent has not provided appropriate instructions, documents, licences or authorisations: Risk in the Goods will pass to the Buyer; The Goods will be deemed to have been delivered; and Liefde Limited may store the Goods until delivery whereupon the Buyer will be liable for all related costs and expenses (including without limitation storage, demurrage and insurance). Liefde Limited shall not be liable for any loss or damage whatever due to failure by Liefde Limited to deliver the Goods (or any of them) promptly or at all. NOTE: - Large and bulky goods are subject to additional carriage charges and delivery times may vary. Individual rates and delivery times will be included in the product information for each individual item. Back to top
12.2 Additional Conditions Applicable to UK Deliveries. Back to top
12.2.1 Title, Delivery and Risk. Title shall not pass to the Buyer until the Buyer has paid the Price plus VAT in full and no other sums whatsoever are due from the Buyer to Liefde Limited. Delivery of the Goods takes place when the Goods are delivered to the Buyer or the Buyer's Agent at the Delivery Address. Risk shall pass on delivery of the Goods. Back to top
12.3 Additional Conditions Applicable to Overseas Deliveries.
12.3.1 Title, Delivery and Risk. All deliveries to Non UK Destinations shall be carried out in accordance with ICC Incoterms (latest Revision) and Title, Delivery and the passing of Risk shall be as set out in the aforesaid Incoterms. Back to top
12.3.2 Import Duties & Taxes. When ordering goods from Liefde Limited for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Liefde Limited, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Under no circumstances shall Liefde Limited be liable or accountable for delays in customs clearance. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. Also, we provide certain order, delivery and product information, to our carriers and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws. Note: - We reserve the right to withdraw international delivery at anytime. If you require any additional information please call +44 (0)1454 413726. Back to top
13. Acceptance of the Goods. The Goods shall be conclusively presumed to be free from any defect or damage which would have been apparent on reasonable examination of the Goods and the Buyer shall be deemed to have accepted the Goods UNLESS the Buyer: Inspects the Goods immediately on receipt of the Goods from the carrier; and/or within 3 days of delivery notifies Liefde Limited, in writing, of any alleged defect, shortage in quantity, damage or failure to comply with description or sample; and Affords Liefde Limited, or its nominees, an opportunity to inspect the Goods within a reasonable time following such notification and before any use is made of them. Where the Goods are delivered to the Buyer's Agent the Buyer shall ensure that the Buyer's Agent complies with these Terms & Conditions on behalf of the Buyer. The Buyer shall be deemed to have accepted the Goods 3 days after delivery takes place and, following acceptance, the Buyer shall not be entitled to reject Goods which are not in accordance with this Agreement. Back to top
14. Returns Policy. Irrespective of whether an item was damaged in transit, was found to be defective, was not ordered or was not wanted, the Buyer shall first contact Liefde Limited prior to taking any action to return goods. Except in relation to faulty goods. This does not affect your Statutory Rights.Back to top
15. Liability and Indemnity. We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees, the Artist; Designer; Producer/Manufacturer featured on the Liefde Limited Web Site, or any other representative will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). You agree to indemnify us and our agents and officers, directors and employees, the Artist; Designer; and the Producer/Manufacturer featured on the Liefde Limited Web Site, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions. Back to top
16. Intellectual Property The names, images and logos identifying Liefde Limited, or third parties and their products and services are subject to copyright, design rights and trade marks of Liefde Limited and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppels or otherwise any licence or right to use any trademark, patent, design right or copyright of Liefde Limited, or any other third party. Back to top
17. General If any of these terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and effect and continue to be binding and enforceable. We may change these Terms and Conditions at any time. Back to top
18. Wavier No waiver by the Seller (whether express or implied) in enforcing any of its rights under these Terms and Conditions shall prejudice its rights to do so in the future. Back to top
19. Force Majeure The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations. Back to top
20. Jurisdiction The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website. Back to top
21. Notices Any notices required to be given under these terms and conditions shall be deemed to be served if sent through the post, or faxed with copy by post, or emailed with copy by post to the address and contacts given at the time you form a contract with Liefde Limited. Back to top
Resolution of Disputes & Liability
When disputes arise Liefde Limited will endeavour to resolve such disputes, but only if the goods were purchased online at the Liefde Limited Web Site www.Liefde.co.uk If for any reason you are dissatisfied with the goods, service, or information offered on this website, you are encouraged to contact Liefde Limited. Please include your name, telephone, email and other contact details in all communications between us. If applicable give a preferred time to call; so we can respond to your comments, and check facts with you. All complaints will be handled by a senior manager, and treated in the strictest confidence. Your personal information will be used only in the pursuance of your complaint, and will not be passed on to any other party, unless you agree to it. On receipt of a complaint, you will receive an acknowledgement and complaint query number from Liefde Limited within 7 working days. From this point you will receive regular complaint action updates (verbally or in writing), at least once every 7 working days, until the complaint is resolved. We will monitor all complaints to improve the service we offer, and may contact you regarding our complaints handling procedure to find out how to better it. In this case your identity and comments will be anonymous and used for internal processes development and 'case-study' training purposes only. Back to top
Privacy & Security
We are committed to protecting your privacy and will only use the information that we collect about you lawfully and otherwise in accordance with the Data Protection Act 1994 & 1998 as appropriate. We collect information about you for 2 reasons: firstly, to process your order; and secondly, to provide you with the best possible service. The type of information we will collect about you includes: your name, address, phone number, email address, information about your credit/debit card. We never collect sensitive information about you without your explicit consent and, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our personal information security procedures mean that we may request proof of verification of identity before we are able to disclose sensitive personal information. Back to top
Personal Information
Any personal information collected by Liefde Limited via Google Checkout is used to process orders and provide you with a personalised shopping experience. Liefde Limited does not sell trade or rent your personal information to others and, furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Back to top
Credit Card Security
Your credit card details are collected and processed by Google. They are eCommerce credit card payment providers. Googles secure server software encrypts your credit or debit card number. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. Back to top